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Browse Our Terms Before You Start

These terms govern every account opened on aristocart and apply to all activity on the platform where local law permits.

Account Eligibility RulesWithdrawal ConditionsUPI & Paytm Payment TermsDispute ProcessData Handling Policy
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aristocart Browse Our Terms Before You Start
TERMS CONTACT PATHS

Reach Us About Any Terms Query

If any clause in these terms is unclear or you need to raise a formal dispute, our support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. Our agents can clarify specific clauses, walk you through your rights under these terms, and escalate your case to the compliance team if needed.
Email Support Send a detailed query to our support email and receive a written response within 24 hours. Email is the right channel for formal disputes, account closure requests, or data-access queries tied to these terms.
Help Centre The in-account help centre lets you log a tracked case with a reference number. Use this path when you need a documented record of your query — especially for withdrawal disputes or term-violation notices.
HOW WE HANDLE POLICY

See How aristocart Applies These Terms

Our internal compliance process is designed so that every term here has a named owner, a review schedule, and a documented escalation path.

Data Handling

We collect only the account data needed to verify your identity, process UPI or PhonePe transactions, and maintain fraud controls. Data is stored on encrypted servers and never sold to third-party marketing services.

Cookie Policy

Cookies on aristocart track session state and deposit flow only. You can manage cookie preferences in your browser at any time; disabling non-essential cookies will not prevent you from accessing your account or making deposits.

Account Security

Two-factor authentication is available on all accounts. We do not store raw card or UPI credentials — payment tokens are handled by our payment processor, and we can see only a masked reference in your transaction history.

Data Retention

Account records are retained for the period required by applicable financial regulations in your jurisdiction. After account closure, we retain a minimum dataset for the legally mandated period before deletion.

Rights & Access Requests

You may request a copy of the personal data we hold on your account at any time by emailing our compliance desk. We aim to fulfil access requests within 30 days of receiving your verified request.

Term Change Notifications

Any material change to these terms is communicated to your registered email at least 14 days before it takes effect. Minor clarifications that do not affect your rights are noted in the terms changelog without a separate email.

Common Questions About These Terms

These questions address the clauses we hear about most. If your query is not covered here, use the live chat or email channel above to reach the compliance team with a documented reference.

These terms apply to every person who opens an account on aristocart. Access depends on local law and is available only where it is permitted in your state or territory. Opening an account confirms you have read and accepted these terms in full.

Yes, we may update these terms when regulations change or we add new account features. We will email your registered address at least 14 days before material changes take effect, giving you time to review or close your account before they apply.

Log a case via the in-account help centre or email our compliance desk directly. Quote your account ID and the specific clause you are disputing. We aim to send an initial written response within 48 hours of receiving a verified dispute.

We hold identity verification records, transaction history (UPI, Paytm, PhonePe), and session logs for the period required by applicable law. Email our compliance desk with your account ID to request a full data-access report within 30 days.

After account closure we retain a minimum dataset — primarily transaction records — for the legally mandated retention period in your jurisdiction. Once that period expires, the data is deleted from our live servers and backups on schedule.

Yes. The payment terms apply to all deposit and withdrawal methods available in your account, including UPI, Paytm, PhonePe and Google Pay. Specific processing timelines for each method are detailed in the Payments section of your account dashboard.

Contact our support team immediately via live chat or email. Provide your account ID, the date of the action in question, and the clause you believe was misapplied. A compliance agent will review the case and respond in writing with findings and any corrective action.

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